Refund policy
Thank you for choosing Third and Maple Creative Market Ltd. for your custom product needs. We strive to provide high-quality items tailored to your specifications. As such, please be advised of our return policy regarding custom products:
-
Custom Nature: Due to the personalized and unique nature of custom products, we regret to inform you that we cannot accept returns or exchanges unless the product is defective or damaged upon receipt.
-
Defective or Damaged Products: If your custom product arrives in a defective or damaged condition, please contact our customer service team at support@thirdandmaple.com within 7 days of receiving your order. We will work with you to promptly resolve the issue by either issuing a replacement or providing a refund.
-
Order Changes/Cancellations: Once an order for a custom product has been placed and the proof has been approved, changes or cancellations may not be possible due to the immediate commencement of production. Please ensure all details are accurate before finalizing your order.
-
Quality Assurance: We take pride in ensuring that each custom product meets our quality standards. However, slight variations in color, texture, and design may occur due to the personalized nature of the product. Such variations are not considered defects and do not qualify for returns or exchanges.
-
Refunds and Credits: In the event that a return is authorized for a defective or damaged custom product, refunds will be issued in the original form of payment or store credit, at our discretion.
By placing an order for a custom product with [Your Company Name], you acknowledge and agree to adhere to the terms outlined in this return policy.
If you have any questions or concerns regarding our return policy or the customization process, please don't hesitate to contact our customer service team. We are here to assist you every step of the way.